Refund Policy

At Mood Hood, we take pride in delivering meticulously crafted, customized products tailored to our clients' unique preferences. Each item is skillfully made to order, ensuring the utmost attention to detail and quality. We strive to exceed your expectations with our exceptional craftsmanship and personalized service.

Overview:

  1. Custom-Made Items: All our products are individually crafted to meet the specific requirements and preferences of each client. As a result, we do not accept returns for custom-made items unless they are damaged or defective upon arrival.

  2. Quality Assurance: We are committed to delivering products of the highest quality. In the rare event that you receive a damaged or defective item, please contact our customer service team within 14 days of receiving your order. We will work diligently to address the issue and provide an appropriate solution.

  3. Cancellation Policy: Due to the personalized nature of our products, cancellations can only be accommodated within 24 hours of placing your order. After this period, cancellations are not possible as production processes are initiated promptly to fulfill your unique specifications.

  4. How to Initiate a Return: If you believe your item is damaged or defective, please contact our customer service team at e-mail mood.hood.contact@gmail.com within 14 calendar days from the date of delivery. Our team will guide you through the return process and provide instructions on returning the item.

  5. Refund or Replacement: Upon receipt of the returned item, we will inspect it to verify the damage or defect. If confirmed, we will offer you the choice of a refund or a replacement, as per your preference.



    Return Policy 


    § 1 General Provisions

    1. This Return Policy outlines the rules and conditions for returning products purchased in our online store.

    2. The store is operated by:

    3. All products in our store are printed and fulfilled upon individual order placement.

    § 2 Right to Return

    1. Personalized products:

      • As per applicable laws, products made to individual customer specifications (e.g., with custom designs provided by the customer) cannot be returned due to a change of mind unless they are defective.
    2. Returns for non-defective products:

      • Products that are not personalized can be returned within 14 calendar days from the date of delivery.
    3. Returns for defective products:

      • If a defective, damaged, or incorrect product is received, the customer is entitled to a return or replacement.

    § 3 Return Conditions

    1. To initiate a return or complaint, customers should:

      • Contact Customer Service via email: mood.hood.contact@gmail.com.
      • Attach photos showing the defect (if applicable).
      • Provide the order number and product details.
    2. Refund or replacement:

      • Refunds or replacements will be processed after the claim is approved.
      • In case of a complaint, the store will cover the shipping costs for a replacement product.

    § 4 Return and Complaint Procedure

    1. Complaints about products:

      • Customers have the right to file a complaint within 14 calendar days from the delivery date.
      • For justified complaints (e.g., incorrect print, damage during transit), the store will reprint the order or refund the full purchase amount.
    2. Returns for non-defective products:

      • Non-personalized products must be returned in their original condition and packaging.
      • The customer is responsible for the return shipping costs unless the return results from a store error.
    3. Return address:

Mood Zone
Pustachowska 19
62-200 Gniezno
Poland

  1. § 5 Exceptions to the Right of Return

    1. Returns are not accepted for:

      • Personalized products (e.g., items with custom text or graphics provided by the customer).
      • Products made to individual customer specifications that meet the order description and are free of defects.
    2. Returns are only accepted in cases of:

      • Manufacturing errors.
      • Damage during transit.
      • Product mismatch with the order.

    § 6 Refunds

    1. Refunds will be processed within 14 calendar days after the claim is approved.
    2. Funds will be returned using the same payment method used for the purchase unless the customer agrees to a different method.

    § 7 Customer Service Contact
    For any questions regarding returns or complaints, please contact us: